State Visitor Information Center representatives present certifications in Fryeburg. From left are Jane Anderson, Eva Johnson, Kathryn Hamlyn and Tony Cameron. Submitted photo

HALLOWELL — The Maine Tourism Association has launched its Travel Counselor Certification Program, an initiative designed to elevate the visitor experience across Maine.

This May, MTA introduced the state’s first certification program, endorsed by the U.S. Travel Association, and the first cohort of Maine State Visitor Information Center staff have earned their Certified Maine Travel Counselor designations.

Among the inaugural honorees are Travel Counselors Kathryn Hamlyn and Tim Charboneau, along with Center Manager & Regional Partnership Manager Eva Johnson from the Maine Visitor Information Center in Fryeburg, and Beth Whitney from the Center in Yarmouth.

The program requires passing a 100-question exam that covers a broad spectrum of topics, including Maine’s geography, history, culture and customer service excellence.

For more information visit mainetourism.com.

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